This Privacy Policy outlines how STARCOMM HK uses, discloses, and protects your personal information. We are committed to protecting the privacy and security of your personal data in compliance with applicable data protection laws, including the Personal Information Protection Law (PIPL) of the People's Republic of China and other relevant privacy laws and regulations across the Asia Pacific region.
Please read this Privacy Policy carefully to understand how we handle your information.
1. Information We Collect
We collect the following types of information when you visit our website or interact with us:
- Personal Identification Information: Such as your name, business email address, phone number, company name and Inquiry Type.
- Technical Data: IP addresses, browser type, operating system, device information, and browsing history on our website.
- Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your user experience and analyze traffic on our website. You can control cookie settings through your browser.
2. How We Use Your Information
We use the personal data we collect for the following purposes:
- To process your orders and provide the services you request.
- To communicate with you about your orders, product information, and promotions.
- To improve the functionality and user experience of our website.
- To comply with legal obligations and regulatory requirements.
- For marketing and promotional purposes, including sending you newsletters and special offers (with your consent where required).
- To prevent fraud, monitor transactions, and ensure the security of our website and systems.
3. Sharing and Disclosure of Your Information
We may share your personal information with third parties under the following circumstances:
- Service Providers: We may share your information with third-party companies that perform services on our behalf, such as payment processors, delivery companies, and marketing partners.
- Legal Requirements: We may disclose your information as required by law, regulation, or legal process, including to comply with Chinese laws, the Personal Information Protection Law (PIPL), and any applicable regional data protection regulations.
- Business Transfers: In the event of a business merger, acquisition, or sale, your personal information may be transferred as part of the assets.
We will not sell, rent, or lease your personal data to any third parties without your explicit consent.
4. International Transfers of Personal Data
As a distributor operating across China and the Asia Pacific region, we may transfer your personal data to other jurisdictions, including outside China. When your data is transferred across borders, we will take appropriate measures to ensure your data remains protected in accordance with local privacy laws, including obtaining any necessary consents and adhering to cross-border data transfer requirements under the PIPL.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once your personal information is no longer needed, we will securely delete or anonymize it in accordance with applicable data retention laws.
6. Your Rights and Choices
Under Chinese law and the Personal Information Protection Law (PIPL), you have the following rights regarding your personal information:
- Access: You may request to access the personal data we hold about you.
- Deletion: You may request the deletion of your personal information, subject to legal exceptions.
- Withdrawal of Consent: You may withdraw your consent for marketing communications at any time, and we will honor your preferences.
- Portability: You may request a copy of your personal data in a structured, commonly used format.
To exercise any of these rights, please contact us using the contact details provided below.
7. Security of Your Information
We take reasonable measures to protect the security of your personal information from unauthorized access, disclosure, alteration, and destruction. However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of your data.
8. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
- Email: support@starcomm.hk
- Phone: +852-4618-4104
- Address: Unit 2, 5/F, King’s commercial building, No. 2&4, Chatham court, Tsim Sha Tsui, Kowloon, Hong Kong
By using our website and services, you agree to the collection and use of your personal data as described in this Privacy Policy.
