Starcomm
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Hong-Kong, China

Contacts

Contact Information

Hong Kong Office
Location
Unit 2, 5/F, King’s commercial building, No. 2&4, Chatham court, Tsim Sha Tsui, Kowloon, Hong Kong
Phone
+852-4618-4104
Email (Sales)
sales@starcomm.hk
Email (Support)
support@starcomm.hk
Email (Partnerships)
partnerships@starcomm.hk
Business Hours
Standard
Monday-Friday 9:00 AM - 6:00 PM HKT
Closed
Saturday, Sunday, Hong Kong public holidays
Emergency
24/7 for critical production issues

Technical Support Channels

Email Support
Address
support@starcomm.hk
Response Time
Next business day for standard inquiries
Format
Technical specifications, error messages, system configuration details
Phone Support
Phone
+852-4618-4104
Hours
24/7 for critical emergencies
Business Hours
Monday-Friday 9:00 AM - 6:00 PM HKT
After-Hours
Emergency support for production issues
Live Chat Support
Availability
Monday-Friday 9:00 AM - 6:00 PM HKT
Response
Real-time technical assistance
Scheduling
Advanced scheduling for non-emergency issues
Online Support Portal
Features
Ticket submission and tracking, download documentation, check order status
Self-Service
FAQ knowledge base and technical documentation
Integration
API for automated system monitoring

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